CANCELLATION/REFUND POLICY

A credit card number is required to secure all bookings. If a credit card is not available, then a deposit of $50 is required. If you do not cancel your booking with us and you fail to arrive, we will debit your card for 1 nights accommodation, or retain your deposit.

THE FOLLOWING CONDITIONS APPLY TO THIS:

Cancellations made up to 7 days before the booked date incur no charges. Thereafter, a proportion of the deposit may be retained. Cancellations with less than 24 hours notice may result in the total amount for the booked accommodation being charged. However, if we have retained some or all of your deposit and we refill your room, then we will refund your deposit minus $10.00 admin fee.

GROUP BOOKINGS

Group bookings are required to give 30 days minimum notice to avoid forfeiture of your deposit.

OVERDUE ACCOUNTS

Payment for all accommodation must be made in full on the day of departure (if not already done so). Overdue/recovery charges may be made if your account is not paid on time.

CHECK IN/CHECK OUT POLICY

Check In time is 2pm on day of arrival and Check out is prior to 10am on day of departure.Early Check In and/or Checkout is by arrangement only. Please take note of office hours if you intend to leave early, as it may be appropriate to check out the night before.

SMOKING POLICY

All our units are designated Non Smoking. If you do smoke, then you may be charged appropriate cleaning and loss of income charges. We do have undercover areas outside your unit in which smoking is allowed.

MINIMUM STAY/PEAK PERIODS

We reserve the right to accept reservations that are subject to a minimum stay over peak periods. A request to reduce the length of stay on an existing reservation may result in the reservation no longer being accepted.

GENERAL RULES

1. We do not allow parties or gatherings in units, as this often results in damage to rooms, or causes disturbances to other staying guests.
2. Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. No visitors are allowed in rooms after 12pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.
3. High noise levels & offensive behaviour will not be tolerated. Anyone behaving in this manner will be refused accommodation or asked to leave. In such circumstances, refunds will not be given.
4. Costs to replace damaged items or deodorise rooms may be passed onto the guest.
5. There will be no reductions for late arrivals, early departures, temporary absences or for meals that have been booked and not taken.
6. There will be a charge of $40.00 for lost keys.
7. Parents are responsible for their children at all times.
8. Vehicles parked on Wallaceville House premises are left at owner’s risk. We strongly advise that no personal items be left in your vehicle over night, as this may attract thieves.